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Privacy Policy

Glada operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a thoughtful and seamless shopping experience (the "Services"). Glada is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information depending on how you interact with the Services and as permitted or required by applicable law:

  • Contact details: name, address, billing/shipping address, phone number, and email address

  • Financial information: credit/debit card numbers, payment info, transaction details

  • Account info: username, password, preferences

  • Purchase history and interactions: products viewed, purchased, or added to cart/wishlist

  • Communications: customer service messages

  • Device and usage data: browser, device type, IP address, activity on the site

Sources of Personal Information

We collect information from:

  • Direct interactions (e.g., account registration, checkout, contacting support)

  • Automated technologies (e.g., cookies, analytics tools)

  • Service providers (e.g., Shopify, payment processors, delivery partners)

  • Marketing partners and affiliates

How We Use Your Information

We may use personal information for:

  • Providing the Services: To fulfill orders, process payments, deliver products, manage accounts, and create personalized shopping experiences.

  • Marketing and Promotions: To share news, offers, and updates related to Glada products.

  • Security and Fraud Prevention: To protect users, detect suspicious activity, and maintain a secure shopping environment.

  • Customer Communication: To respond to inquiries and support requests.

  • Legal Compliance: To meet legal obligations or enforce our policies.

Disclosure of Your Information

We may share your personal data with:

  • Shopify and vendors that provide website hosting, fulfillment, and payment processing

  • Marketing partners for promotional purposes

  • Government and legal authorities when required

  • Affiliates within our business group

  • With your consent or as part of a business transfer (e.g., sale, merger)

Relationship with Shopify

Glada is hosted on Shopify, which also processes personal information in accordance with its own privacy practices. For more details, please review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Links

Our Services may contain links to other sites. We do not control and are not responsible for the content or privacy practices of external websites.

Children’s Privacy

Glada is not intended for children under the age of majority. We do not knowingly collect data from minors. Parents or guardians may contact us to request deletion of any such data.

Data Security & Retention

We use reasonable security measures to protect your data but cannot guarantee absolute security. Personal data is retained for as long as necessary to provide our Services and meet legal obligations.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data

  • Opt out of targeted marketing or data sharing

  • Request data portability

  • Limit or object to how we use your data

  • Withdraw consent where applicable

To exercise your rights, contact us at support@glada-us.com.

International Transfers

Data may be stored or processed outside your country, including in the U.S. Where required, we ensure legal safeguards for international transfers.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us at:

support@glada-us.com
485 Sunset Dr, 1st Floor, New York, NY 14075, United States

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